Delete your account

You can delete your Qyniva account and its data at any time, in the app or by email.

In the app

1. Open Qyniva and tap You.
2. Tap Account, then Delete my account at the bottom.
3. Choose whether photos you added to shared groups stay with those groups or are deleted too, then confirm.

Without the app

Email support@qyniva.com from the address you signed up with, with the subject Delete my account. Tell us whether to keep or delete the photos you added to shared groups. We'll confirm, and delete it within 7 days.

What's deleted

• Your account, your email address and name, and your sign-in
• Your personal dates and everything in them
• Groups where you're the only member, with their photos
• Your notification settings and device tokens
• If you choose: every photo and clip you added to shared groups

What stays

• Groups other people are in. If you own one, it passes to its longest-standing member, so nobody loses their photos.
• Photos you added to shared groups, if you choose to leave them for your family and friends. They're no longer linked to your name.
• Purchase records, for as long as tax law requires. They contain no card details.

Deletion is immediate. Leftover copies in backups are cleared within 30 days.

Subscriptions

Deleting your account doesn't cancel Qyniva Family, because Apple or Google bill it. Cancel it in your App Store or Google Play subscriptions first. See how.